microsoft authenticator not sending notifications new phone

My phone have been stolen, I had work account logged in there. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Enterprises can only enable passwords autofill for all or none of their employees at this time. By default, App Lock is turned on when you set up a PIN or biometric on your device. did you restore from a backup of the accounts on it or go fully from scratch? All Rights Reserved. When you purchase through our links we may earn a commission. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? After I enter that information and return to the mail app, I get an error. This data allows our engineers to improve the app in ways that are important to you. Microsoft Authenticator will display a message if you need to do this. This is not exactly the most elegant authentication solution I have ever seen. View network connections. From this point onward, only your new phone will provide 2FA codes for you. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Q: What is App Lock, and how can I use it to help to keep me more secure? A: Verified IDs are issued directly from your organization or a website. 05:33 AM This type of notification is often used by banks and other financial institutions in order to protect their customers information. If you have feedback for TechNet Subscriber Support, contact iPhones also require that you have an iCloud account. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. but the amazing thing is they can reach other web-pages like google or Yahoo. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Find out more about the Microsoft MVP Award Program. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. Q: How are my passwords protected by the Authenticator app? Not sure why but much less of a problem than not receiving the request. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. Open Authenticator > Settings > Device Registration. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Therefor cannot use any of my work related phone apps which is literally essential to my job. You could search it on Google. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. You can use this feature on a device where your work or school account isnt added. Q: My one-time passcodes are not working. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Microsoft is also providing Outlook with a similar service. Try this, hit the hamburger on the left and click on "backup this device". If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Q: I am having trouble adding my personal account to Microsoft Authenticator. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Answer. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! We have recently implemented MFA with a conditional access policy. Q: Why does the number next to the code keep counting down? You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Location. Microsoft Account unfortunately has been removed from Google play store. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. This setting can be turned on or off at any time. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Hi everyone. after changing that the notifications are prompt on my android. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. On the next screen, you can select onStop sync and remove all autofill data. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Much thanks mate! Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. TapRemove accountto remove the account from the app. This timer is the countdown to the verification code changing to the next code. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Tap on Enable push notifications and youre all set! Password autofill won't sync work or school account password for your users. I also cannot find a code to enter on my laptop from the app. Q: Which version of the Authenticator app should I be using? On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. When you add a Microsoft account, the app requires network/internet connection. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Q: How do I turn on password autofill in Authenticator on my phone? The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. 1. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Regards, Walter Q: How do I remove an account from the app? Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. This way you can reenable push notifications. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Tap the Contoso account tile. Please try the above suggestion and if there's any update, feel free to let us know. A: Here's the full list of permissions that might be asked for, and how they're used by the app. - edited The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. The notification you get that verifies your identity is also displayed on any other running app. Follow the Android prompts to grant that permission. Both features have been available on Apple products for years. Then sign on with recovery account to do the restore. Microsoft Authenticator app has stopped displaying the approve/deny message. Q: Do notifications work for non-Microsoft accounts?

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